Terms &
Conditions

The Service

Renprofile provides tools that allow businesses to connect communication channels and third-party applications, manage customer conversations, collaborate with team members, maintain knowledge bases, and automate customer support using AI.

The Service may include integrations with third-party platforms such as Meta, WhatsApp, Instagram, Messenger, Gmail, Microsoft Outlook, Shopify, HubSpot, Stripe, Linear, Slack, Discord, Cloudflare, and other services that we may support from time to time.

Features and integrations available to you may depend on your plan, configuration, location, connected services, and other factors. We may add, modify, suspend, or remove features of the Service from time to time.

You are responsible for ensuring that your use of the Service is appropriate for your business and complies with applicable laws, regulations, and the terms of any third-party services you connect to Renprofile.

Accounts and Workspaces

You must provide accurate and complete information when creating an account and keep that information reasonably up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs through your account.

You may create or manage workspaces and invite authorized team members to access them. You are responsible for determining who has access to your workspace and what permissions those users receive.

You must not share account credentials between individuals where doing so would circumvent account, security, or access controls.

You are responsible for all activity conducted through your workspace, including activity performed by team members, connected integrations, automation, and AI features configured by you.

If you believe your account or workspace has been accessed without authorization, you should take reasonable steps to secure the account and notify us through the support channels available within the Service.

Integrations and Third-Party Services

Renprofile allows you to connect third-party services to your workspace. When you connect an integration, you authorize Renprofile to access and process information made available through that integration for the purposes of providing the Service.

Your use of a connected third-party service remains subject to that provider's own terms, policies, permissions, and requirements. Renprofile is not responsible for the availability, functionality, policies, or practices of third-party services.

You are responsible for obtaining any permissions, consents, or authorizations required for Renprofile to access and process information through the services you connect.

Some integrations may require you to maintain an active account with the third-party provider. If that provider changes, restricts, or removes its API, permissions, or service, corresponding Renprofile functionality may become unavailable.

You may disconnect integrations through Renprofile where supported. Disconnecting an integration prevents Renprofile from making further API requests using that connection, but does not necessarily delete information previously processed or stored in your workspace.

Meta and WhatsApp

Renprofile integrates with Meta platforms, including WhatsApp Business, Instagram, and Messenger.

You are responsible for ensuring that your use of Meta-connected functionality complies with applicable Meta terms, policies, commerce requirements, messaging requirements, and other platform rules.

Renprofile is a Meta Tech Partner and uses Meta APIs and platform infrastructure in accordance with applicable Meta policies and requirements. However, Renprofile does not control Meta's platforms, APIs, availability, policies, or decisions.

Meta may restrict, suspend, modify, or terminate access to its APIs or services. Renprofile may consequently be unable to provide some or all Meta-connected functionality.

You authorize Renprofile to send and receive messages through your connected Meta accounts as necessary to provide the functionality you have enabled.

Google and Gmail

If you connect a Google or Gmail account, you authorize Renprofile to access the Google APIs and permissions you grant through Google's authorization process.

Depending on the permissions granted, Renprofile may access email and related information and may send email on your behalf.

You are responsible for ensuring that you have the authority to connect the relevant Google account and to authorize Renprofile to access and process the associated information.

Your use of Gmail and Google-connected functionality is also subject to Google's applicable terms and policies.

Content

You retain ownership of content and information that you submit to or store in Renprofile, including customer conversations, documents, knowledge base content, internal notes, customer records, attachments, instructions, and other information ("Customer Content").

You grant Ren Limited a limited, non-exclusive right to host, store, reproduce, transmit, modify where technically necessary, and otherwise process Customer Content solely as necessary to provide, maintain, secure, and improve the Service and to perform our obligations under these Terms.

You are responsible for Customer Content and for ensuring that you have all rights, permissions, and lawful bases necessary to collect, use, transmit, and process that content through Renprofile.

You must not use the Service to upload, transmit, store, or process content that violates applicable law, infringes the rights of another person, or violates these Terms.

You must not use Renprofile to transmit malicious code, malware, viruses, or other material designed to interfere with or compromise the Service or another person's systems.

You must not use the Service to collect or process sensitive personal information unless the Service and your applicable plan are expressly intended to support such processing and you have a lawful basis to do so.

You are responsible for ensuring that your Customer Content and use of Renprofile do not violate the privacy, intellectual property, contractual, or other rights of third parties.

We may remove, restrict, or disable access to Customer Content where we reasonably believe it violates these Terms, applicable law, or presents a security or operational risk.

AI Features

Renprofile includes AI-powered features that may generate responses, summaries, classifications, recommendations, knowledge retrieval results, and other outputs.

You understand that AI-generated output may be inaccurate, incomplete, outdated, misleading, or inappropriate for a particular situation.

You are responsible for reviewing and determining whether AI-generated output is suitable before relying on it or sending it to your customers, except where you intentionally configure the Service to send automated responses without prior human review.

You are responsible for configuring AI instructions, knowledge sources, escalation rules, automation, and other settings that determine how the AI features operate within your workspace.

AI features may process Customer Content and information retrieved from connected integrations through third-party AI providers as described in our Privacy Policy.

You must not use AI features to make decisions where applicable law prohibits automated decision-making or where human review is legally required unless you have implemented the appropriate safeguards.

We do not guarantee that AI-generated output will be accurate or that the AI features will operate without interruption or error.

Acceptable Use

You may use Renprofile only for lawful business purposes and in accordance with these Terms.

You must not use the Service to violate any applicable law, regulation, or third-party rights; attempt to gain unauthorized access to the Service, another user's account, or any connected systems; interfere with or disrupt the Service or its security mechanisms; reverse engineer or attempt to derive source code of the Service; circumvent usage limits, billing controls, or authentication mechanisms; use automated means to place unreasonable load on our systems; send spam, phishing, or fraudulent communications; impersonate another person or organization; distribute malware or malicious code; infringe the intellectual property, privacy, or other rights of another person; or use the Service in a manner that could reasonably cause harm to Ren, our infrastructure, our customers, or other users.

Intellectual Property

Ren and its licensors own all rights, title, and interest in the Service, including its software, infrastructure, interfaces, designs, trademarks, documentation, and other underlying technology, except for Customer Content and third-party materials.

Subject to your compliance with these Terms, Ren grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription or service period.

You may provide feedback, suggestions, or ideas regarding the Service. You grant Ren the right to use and incorporate such feedback without restriction or compensation to you.

Privacy and Data Processing

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy.

Where Ren processes Customer Content containing personal information on your behalf, you remain responsible for determining the purposes and means of processing and for ensuring that the processing complies with applicable data protection laws.

You are responsible for providing any required notices and obtaining any required consents from your customers, users, employees, or other individuals whose information you submit to Renprofile.

Where required, the parties may enter into a separate data processing agreement governing the processing of personal information.

Fees and Billing

Certain features or plans may require payment of fees. You agree to provide accurate billing information and authorize Ren or its payment provider to charge applicable fees associated with your selected plan.

Fees, billing periods, usage limits, and other applicable commercial terms will be presented to you when you subscribe to a paid plan. Unless otherwise stated, subscriptions automatically renew for the applicable billing period until cancelled.

You may cancel a paid subscription through the applicable account or billing settings. Cancellation generally takes effect at the end of the current billing period unless otherwise stated.

Fees are generally non-refundable except where required by law or expressly stated otherwise. We may change pricing or plan structures from time to time with reasonable prior notice before material changes take effect.

Trials and Free Plans

We may offer free plans, trials, credits, or other promotional access to the Service. We may modify or discontinue such offerings at any time.

Unless otherwise stated, trial or promotional access does not create a commitment to provide the Service indefinitely. When a trial or promotional period ends, access to certain features may be restricted unless you subscribe to an applicable paid plan.

Service Availability

We aim to keep Renprofile available and reliable, but we do not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

The Service may be unavailable or degraded due to maintenance, upgrades, infrastructure failures, third-party service interruptions, network issues, security incidents, or circumstances beyond our reasonable control.

We may perform scheduled or emergency maintenance and may temporarily suspend access where reasonably necessary to protect the Service, our users, or our infrastructure.

Changes to the Service

We may modify, improve, replace, suspend, or discontinue any part of the Service at any time. Where reasonably practicable, we may provide notice of material changes that substantially reduce the functionality of the Service.

Suspension and Termination

You may stop using Renprofile at any time. We may suspend or restrict access to your account or workspace if we reasonably believe that you have violated these Terms, created a security risk, engaged in fraudulent or abusive activity, failed to pay applicable fees, or used the Service in a manner that could harm Ren, our users, or third parties.

Where reasonably practicable, we will provide notice before suspension and an opportunity to resolve the issue, unless immediate action is necessary for security, legal, or other legitimate reasons.

Upon termination, your right to access and use the Service ends. Data associated with your workspace will be handled in accordance with our Privacy Policy and applicable retention requirements.

Sections that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution.

Data Retention and Deletion

Workspace data is retained in accordance with our Privacy Policy. When a workspace is deleted, we will delete or de-identify workspace data within a reasonable operational period, subject to information that must be retained for legal compliance, security, fraud prevention, backups, dispute resolution, or other legitimate purposes.

Connected third-party services may independently retain information according to their own policies and retention practices. You are responsible for exporting any Customer Content that you need before deleting your workspace.

Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE SECURE OR ERROR-FREE, OR THAT INFORMATION PROVIDED THROUGH THE SERVICE WILL ALWAYS BE ACCURATE OR COMPLETE. WE DO NOT WARRANT THE PERFORMANCE, AVAILABILITY, SECURITY, OR RELIABILITY OF THIRD-PARTY SERVICES OR INTEGRATIONS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REN AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO REN FOR THE SERVICE DURING THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE LIABILITY OR ONE HUNDRED UNITED STATES DOLLARS (US $100).

Nothing in these Terms limits liability that cannot lawfully be limited or excluded under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Ren and its directors, officers, employees, affiliates, licensors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to your use or misuse of the Service, your Customer Content, your violation of these Terms or applicable law, your violation of the rights of another person or organization, or your use of a third-party integration or service in connection with Renprofile.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification, in which case you agree to cooperate with us.

Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service will be subject to the jurisdiction of the courts of Nigeria, except where applicable law requires otherwise.

General Terms

These Terms, together with any applicable order, plan terms, data processing agreement, and our Privacy Policy, constitute the entire agreement between you and Ren regarding your use of the Service.

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of your assets.

Ren may assign or transfer these Terms or its rights and obligations under them in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar transaction.

These Terms do not create a partnership, joint venture, employment relationship, agency relationship, or franchise between you and Ren.

These Terms were last modified on July 30, 2026.